Refund policy

Returns & Exchange Policy

At PETISH, every piece is made on demand, just for you — and we want your matching moment to be perfect. Please review sizing carefully before placing your order, as our made-to-order process means we're unable to accept returns for reasons like incorrect sizing or change of mind.

Damages & Issues

Once your order is delivered, you'll receive an email inviting you to rate your order and, if needed, report any issues directly. If you don't receive this email or need help sooner, you can always reach us at support@petishcollective.com within 30 days of delivery with your order number and a photo of the issue — and we'll make it right with a free reprint, full refund, or store credit — whichever works best for you.

Non-Returnable Items

Because every piece is created specifically for you and your pet, we're unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or general dissatisfaction with a correctly fulfilled order. This is what allows us to keep every PETISH piece made-to-order rather than mass-produced — please reach out to support@petishcollective.com if you have any questions about your specific item before ordering.

Refunds & Store Credit

Once your reprint, refund, or store credit request is approved, we'll process it right away. Refunds are issued to your original payment method — banks and credit card companies may require additional time to process and post the refund. Store credit is issued directly to your PETISH account and never expires.

This Refund Policy may be updated at any time. If it isn't perfect, we've got you. 🖤